Quick answers about ordering, delivery, prescriptions, and payments.
How do I place an order?+
Browse our catalog, add items to your cart, and proceed to checkout. You can check out as a guest or sign in to save your address and order history. Browse medicines.
Do you deliver across Bangladesh?+
Yes. We deliver to addresses across Bangladesh. Delivery times vary by location; Dhaka metro areas typically receive orders within 1–3 business days.
What payment methods do you accept?+
We accept SSLCommerz (cards, bKash, Nagad, Rocket, and other mobile wallets) and Cash on Delivery (COD) where available.
How do prescription medicines work?+
Products marked as prescription-only require a valid prescription. Upload your prescription from your account prescriptions page or during checkout. Our pharmacy team reviews uploads before dispensing.
Can I return or exchange medicines?+
For safety and regulatory reasons, opened or temperature-sensitive medicines cannot be returned. Unopened, non-refrigerated items may be eligible for return within 7 days if damaged or incorrect — contact support with your order number.
Are your medicines genuine?+
We source from licensed distributors and manufacturers. All products sold on Medibuy are genuine and stored according to standard pharmacy guidelines.
What are MedAI tools?+
MedAI includes a medicine assistant, interaction checker, and symptom helper. These tools are for general information only — they are not medical advice. Try MedAI.
How do I track my order?+
Sign in and visit My Orders to see status updates from confirmed through delivered.