Privacy Policy

Overview

Medibuy("we", "us") operates an online pharmacy platform in Bangladesh. This policy explains what information we collect, how we use it, and your choices. By using our website, you agree to this policy.

Information we collect

• Account data: name, email, phone, and authentication identifiers when you register or sign in (including via Firebase or Google).
• Order data: shipping address, order items, payment method, and transaction references (payment processing is handled by SSLCommerz).
• Prescription uploads: images or files you submit for prescription medicines.
• Usage data: pages visited, device/browser type, and approximate location derived from IP for security and analytics.

How we use information

• Process and deliver orders
• Verify prescriptions and comply with pharmacy regulations
• Provide customer support and order updates
• Improve our catalog, search, and MedAI features
• Prevent fraud, abuse, and unauthorized access

Sharing

We do not sell your personal data. We share information only with service providers needed to run the platform (hosting, payment, email, authentication) and when required by law.

Data retention & security

We retain order and account records as required for legal, tax, and pharmacy compliance. We use industry-standard measures including HTTPS, access controls, and encrypted connections to our database.

Your rights

You may update profile details in account settings, request account deletion from the same page, or contact us to access or correct your data.

MedAI disclaimer

Queries sent to MedAI tools may be processed by third-party AI providers when API keys are configured. Do not submit sensitive health information you do not want processed for assistance features. MedAI output is not medical advice.

Contact

Privacy questions: info@medibuy.com. See also our Terms of Service.